Thankful Thanksgiving

NebulaJack wrote:

James.k.Polk wrote:My turn to work rant.

A person brought in a phone today that had impact damage-- a concentrated area of broken glass. It looked like someone wearing heels had stepped on the phone or someone hit it with a ball peen hammer.

Ordinarily we do not work on such phones.  we help the customer pay the insurance deductible and the replacement phone is sent fedex the next business day.  This phone would not light up.

My sales/tech guy was helping the customer prepare the insurance claim.  In this case it was going to require an affidavit. Sometimes the Ins. company wants the customer to verify their ID...

After he fills out the required paperwork the customer decides she doesn't want to pay the deductible.  Against policy, the rep decides to take the phone apart to see if he can get it to power on.  Maybe a connector is loose, who knows?  He has the phone taken apart before I catch wind of what is going on.  I chastise the guy because I know that trying to help a customer in this situation is not in our best interest.  I inform him that this customer is guaranteed to try to punish him for having tried to help.

He puts the phone back together and  miraculously enough, it powers on and works.  he's delighted and takes the phone out to the floor to return it to the customer.

At this point the husband is also in the store.  He is now loudly complaining about this process.  My rep asks me to intercede because the husband is asking for a manager.

I ask what's wrong.  his complaint as far as I can tell, is that the repair took xxxx amount of time, and that we shouldn't have filled out the insurance paperwork and THEN tried to repair.

I tell him my rep was trying to go over and above to help his wife and I don't understand why he is upset.

He says he is not upset, but that we were wrong to do what we did before doing the other thing we did.

I explain that physical damage requires the insurance claim and that my rep was actually doing well beyond what he needed to do to help.  The phone, in fact, now works.  What's the problem again?

Blah blah blah and now the customer is mad at me for my "attitude".  I sweetly apologize and wash my hands of these assholes.  

I hope their phones catch fire in their pockets.

It does. not. pay. to deliver extra service.

That's probably the 2nd best thing about working the sign waiving job, I barely have to deal with people at all. When I do, it's mostly A) People asking for directions or B) People offering commiseration for me having to put up with crappy weather. In summer, this sometimes comes in the form of offering me a cold drink, in winter I'll sometimes get offered a coffee.

James.k.Polk wrote:My turn to work rant.

A person brought in a phone today that had impact damage-- a concentrated area of broken glass. It looked like someone wearing heels had stepped on the phone or someone hit it with a ball peen hammer.

Ordinarily we do not work on such phones.  we help the customer pay the insurance deductible and the replacement phone is sent fedex the next business day.  This phone would not light up.

My sales/tech guy was helping the customer prepare the insurance claim.  In this case it was going to require an affidavit. Sometimes the Ins. company wants the customer to verify their ID...

After he fills out the required paperwork the customer decides she doesn't want to pay the deductible.  Against policy, the rep decides to take the phone apart to see if he can get it to power on.  Maybe a connector is loose, who knows?  He has the phone taken apart before I catch wind of what is going on.  I chastise the guy because I know that trying to help a customer in this situation is not in our best interest.  I inform him that this customer is guaranteed to try to punish him for having tried to help.

He puts the phone back together and  miraculously enough, it powers on and works.  he's delighted and takes the phone out to the floor to return it to the customer.

At this point the husband is also in the store.  He is now loudly complaining about this process.  My rep asks me to intercede because the husband is asking for a manager.

I ask what's wrong.  his complaint as far as I can tell, is that the repair took xxxx amount of time, and that we shouldn't have filled out the insurance paperwork and THEN tried to repair.

I tell him my rep was trying to go over and above to help his wife and I don't understand why he is upset.

He says he is not upset, but that we were wrong to do what we did before doing the other thing we did.

I explain that physical damage requires the insurance claim and that my rep was actually doing well beyond what he needed to do to help.  The phone, in fact, now works.  What's the problem again?

Blah blah blah and now the customer is mad at me for my "attitude".  I sweetly apologize and wash my hands of these assholes.  

I hope their phones catch fire in their pockets.

It does. not. pay. to deliver extra service.

NebulaJack wrote:Arkay, thanks for filling in. I did think of a couple of good ideas, but I can use 'em tomorrow and next week.

On a brighter note, I had a pleasant surprise today. Awhile back, my sister in law in NYC told me to ask her for help anytime I need some simple household stuff and can't afford it, like cleaning supplies or what not. So, every few months, I'll send her some links on Amazon for bulk amounts of toilet paper, paper towels and a 5lb bag of coffee beans.

I did that at the beginning of this month. Later that week, she sent me a text saying the paper towels had shown up at her address, and wanted to know if anything had shown up here. Nothing had. So she wired me 100 bucks and told me to get what I needed. I ordered some stuff, including a 5lb bag of coffee. The stuff arrived in a timely fashion and that was that... until this morning when there was a knock at the door and a box was waiting for me. Turned out to be the bag of coffee that she ordered at the beginning of the month! So, for the foreseeable future, I am very good on coffee.

It's the little things that make life grand.

James.k.Polk wrote:

rkwsuperstar wrote:NJack, I know you were having a time coming up with poll questions, so I hi-jacked today.

You and I are so opposites. You like cookies, I like pie...

rkwsuperstar wrote:NJack, I know you were having a time coming up with poll questions, so I hi-jacked today.

Patch wrote:How is everyone? Things have been busy here. I'll be ready for a break next week. Most of my crews are off all week, so it should be slow until T-day

Patch wrote:Lyle was hunting geese in the Northern Minnesota woods.  He leaned his old 16 gauge against the corner of the blind to take a leak
As luck would have it, his Labrador dog Ginger knocked the gun over, it went off, and Lyle took most of an ounce of #4 shot into the groin.

Several hours later, lying in a Duluth hospital bed, he came to and there was his ER doctor, Sven.

"Vell Lyle, I got some good noos and some bad noos.  Da good noos is dat you’re going to be OK.  Da damage vas local to your groin, dere was very little internal bleeding, and I vas able to remove all da buckshot.

"What's the bad news?", asks Lyle.

"The bad noos is dat dere vas some pretty extensive buckshot damage done to your pecker.  I'm going to have to refer you to my sister, Lena.

"Well, I guess that isn't too bad," says Lyle. "Is your sister a plastic surgeon?"

"Not exactly," Sven says. "She's a flute player in da Minneapolis Symphony Orchestra. She's going to teach you where to put your fingers so you don't piss in your eye."

rkwsuperstar wrote:One of our professors is hiring for 2 positions (both of his staff are leaving, one to go back to school for a Ph.D., and the other took another position on another research project here).  He asked me to get a quote for running the 2 ads in the classified section of the Supesville paper and the paper in Wichita Falls.  I do.  The WF paper quoted them at $485 each.  The Supesville paper quoted them at $36.00 apiece.  I can't believe what a huge discrepancy this is.  

rkwsuperstar wrote:

James.k.Polk wrote:

rkwsuperstar wrote:

James.k.Polk wrote:Arkay,

I was wondering if you have caught the show " undateable " since they went to the live performance format. I mean, it was stupid before, but they've taken it yo a whole new level.

For example, the actors break character, acknowledge that there's an audience, even actively solicit audience participation in repeating a catch phrase.

I swear it makes last season look Shakespearean.

No, I haven't watched this season.  It sounds like I made the right choice.

I only watched because the only thing you could do on WIFI for free on the plane was watch television episodes.  

Last week's episode had Sarah Chalke(?) who played Blonde Doctor on Scrubs. She's wearing her Scrubs wardrobe in the Undateable bar.  The undateables are looking at her on the closed circuit TV and they think they've got her show instead of a live feed.

Someone approaches her and asks why she's dressed as Scrubs.  She says something like "when this show gets to 11 seasons, you guys can wear whatever you want!"

Gag

Patch wrote:How is everyone? Things have been busy here. I'll be ready for a break next week. Most of my crews are off all week, so it should be slow until T-day

James.k.Polk wrote:

rkwsuperstar wrote:

James.k.Polk wrote:Arkay,

I was wondering if you have caught the show " undateable " since they went to the live performance format. I mean, it was stupid before, but they've taken it yo a whole new level.

For example, the actors break character, acknowledge that there's an audience, even actively solicit audience participation in repeating a catch phrase.

I swear it makes last season look Shakespearean.

No, I haven't watched this season.  It sounds like I made the right choice.

I only watched because the only thing you could do on WIFI for free on the plane was watch television episodes.  

Last week's episode had Sarah Chalke(?) who played Blonde Doctor on Scrubs. She's wearing her Scrubs wardrobe in the Undateable bar.  The undateables are looking at her on the closed circuit TV and they think they've got her show instead of a live feed.

Someone approaches her and asks why she's dressed as Scrubs.  She says something like "when this show gets to 11 seasons, you guys can wear whatever you want!"

rkwsuperstar wrote:

James.k.Polk wrote:Arkay,

I was wondering if you have caught the show " undateable " since they went to the live performance format. I mean, it was stupid before, but they've taken it yo a whole new level.

For example, the actors break character, acknowledge that there's an audience, even actively solicit audience participation in repeating a catch phrase.

I swear it makes last season look Shakespearean.

No, I haven't watched this season.  It sounds like I made the right choice.

James.k.Polk wrote:Arkay,

I was wondering if you have caught the show " undateable " since they went to the live performance format. I mean, it was stupid before, but they've taken it yo a whole new level.

For example, the actors break character, acknowledge that there's an audience, even actively solicit audience participation in repeating a catch phrase.

I swear it makes last season look Shakespearean.

Patch wrote:Morning everyone. How was the trip Polk?

Patch wrote:Morning everyone. How was the trip Polk?